Terms & Conditions
Last updated: July 5, 2026
These Terms & Conditions (“Terms”) govern your communications and interactions with Trusted Property Management (“we,” “us,” or “our”), a residential property management company in Austin, TX. By contacting us or using our services, portal, or messaging, you agree to these Terms.
Our services
We provide property management services, including receiving and resolving maintenance and service requests from tenants and property owners across phone, SMS, email, and our web portal.
Text messaging program
By providing your mobile number, you consent to receive text messages from us related to your requests and account, such as confirmations, status updates, scheduling, and replies from our team.
- Message frequency varies depending on your requests and account activity.
- Message and data rates may apply.
- Reply STOP at any time to opt out. Reply HELP for help.
- Carriers are not liable for delayed or undelivered messages.
- Your mobile information is handled as described in our Privacy Policy and is never shared with third parties or affiliates for marketing purposes.
Acceptable use
You agree to provide accurate information and to use our services and communications lawfully and respectfully. You may not use our services to harass, defraud, or infringe the rights of others.
Requests & response times
We aim to acknowledge and respond to requests promptly and to prioritize emergencies. Response and resolution times depend on the nature of the request, vendor and owner availability, and other factors, and are not guaranteed unless required by your lease or applicable law.
Disclaimers
Our services and communications are provided “as is” without warranties of any kind, to the fullest extent permitted by law. We do not warrant that messaging will be uninterrupted, timely, or error-free.
Limitation of liability
To the fullest extent permitted by law, Trusted Property Management shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services or messaging, including delayed or undelivered messages.
Governing law
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules.
Changes to these Terms
We may update these Terms from time to time. Material changes will be posted on this page with a new “Last updated” date.
Contact us
Questions about these Terms? Contact Trusted Property Management at [email protected] (Austin, TX).