Privacy Policy
Last updated: July 5, 2026
Trusted Property Management (“Trusted Property Management,” “we,” “us,” or “our”), based in Austin, TX, provides residential property management services to property owners and their tenants. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By contacting us or using our services, you agree to the practices described here.
Information we collect
- Contact details — your name, phone number, email address, and mailing/property address.
- Request & communication content — the maintenance requests, messages, call recordings, and correspondence you send us across phone, SMS, email, and web.
- Tenancy & ownership records — lease, property, and account information relevant to managing your home or portfolio.
- Technical data — basic log and device information when you use our web portal.
How we use your information
- To receive, triage, respond to, and resolve maintenance and service requests.
- To communicate with you about your property, tenancy, or account across your preferred channel.
- To coordinate work with our staff, vendors, and property owners as needed to fulfill a request.
- To meet legal, tax, and regulatory obligations, and to protect the safety and security of residents and property.
SMS / text messaging
If you provide your mobile number, we may send you text messages related to your requests and account — for example, confirmations, status updates, scheduling, and replies from our team.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of data described in this policy exclude text-messaging opt-in data and consent; this information is not shared with any third parties. Information may only be shared with subcontractors who directly support our services (such as our messaging provider), solely to deliver those services.
Message frequency varies based on your requests and account activity.
Message and data rates may apply.
You can opt out of text messages at any time by replying STOP. Reply HELP for help. Opting out of texts does not affect other ways we may contact you (such as phone or email) about essential account or property matters.
How we share information
We do not sell your personal information. We share information only as needed to operate our services:
- Service providers — vendors and technology partners (e.g., messaging, email, and hosting providers) who process data on our behalf under confidentiality obligations.
- Property owners and authorized parties — to the extent necessary to manage a property or fulfill a request.
- Legal and safety — when required by law, subpoena, or to protect rights, safety, and property.
As stated above, mobile phone numbers and SMS consent are never shared with third parties or affiliates for marketing purposes.
Data retention
We retain information for as long as needed to provide our services, maintain business and tenancy records, and comply with legal obligations, after which it is deleted or de-identified.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices & rights
- Opt out of text messages by replying STOP; manage email preferences via any unsubscribe link or by contacting us.
- Request access to, correction of, or deletion of your personal information, subject to legal limits.
Children’s privacy
Our services are intended for adults and are not directed to children under 13. We do not knowingly collect their information.
Changes to this policy
We may update this policy from time to time. Material changes will be posted on this page with a new “Last updated” date.
Contact us
Questions about this policy or your information? Contact Trusted Property Management at [email protected] (Austin, TX).